Well over 90% of the rugby workforce comprises volunteers. We define a volunteer as someone who spends time, unpaid (except for reasonable expenses), doing something that aims to benefit rugby union and for which they gain intrinsic benefit. Around 60,000 people volunteer to support rugby union clubs in England.
Volunteers that are not supported and recognised may feel taken for granted, undervalued and superfluous to need, and will often become apathetic and unenthusiastic about carrying out their role. The RFU, CBs and clubs must seek to ensure that volunteers are recognised for their contribution and thanked publically.
Updated 15th April 2014.